A game-changer event software customer service
Tired of not having all the help you need? Meet SCOOCS' first-class event software customer service!
Our team is always happy to provide you the support you need
We want to be sure that everything goes smooth sailing
Service available before, during, and after the event, or for the whole length you consider necessary
A member of our team available to answer all your guests’ questions
We speak your language
General Support Availability
We have developed a comprehensive chatbot on the platform, and also a help center on our website, where you can find all the steps to easily build your event. But if you need further help, our team is always happy to provide you the support you need via email, phone, video call, Whatsapp, or via the chatbot help request.
We start your event day checking your platform and monitoring our servers to be sure that everything goes smooth sailing! And of course, we are at the distance of a phone call, an email, or a Whatsapp message!
We can provide, upon request, an event consultant service. You can book this service before, during, and after the event, or for the whole length you consider necessary! These are some of the tasks an event consultant can provide: filling your content on the event platform, inviting and provide training for your speakers and moderators, attendee registration, pre-writing and posting polls, etc… This is a non-exhaustive list, and of course, you can suggest the tasks you need!
Even if our virtual event platform is very intuitive, friendly technical support is very much appreciated! That’s why we provide a remote concierge service: a member of our team will be available to answer all your guests’ questions. Book the desired number of hours, and our team member will be in a dedicated room in your event and/or available on the phone, Whatsapp, Teams, or email. You decide! The remote concierge service is available in English, French, German, Spanish, and Portuguese.
We know it’s always easier to communicate in our language, that’s why our multicultural team is ready to speak your language at any stage of your communication with SCOOCS! The support is available in the following languages: English, German, Spanish, French and Portuguese!