Welcome to
our Helpcenter!

SCOOCS is your digital hub for crafting and overseeing compelling and immersive virtual events!

This will be your introductory guide so you can know what to find. We’ve divided the main page into 3 sections.

 First, we start with a video introducing SCOOCS and its services. You will then have access to the 4 categories available and can access their content via the “See More” button. In each one, you will find a brief description and respective videos of the features that integrate that category on the platform. The last section is the FAQ, with questions and answers to our customers’ most frequently asked questions.

Check our features!

Find quick answers to complex problems, advices and solutions from the SCOOCS Team.

Event Setup

Access event setup and find features to customize your event, from interactive media library units to platform settings.

Engagement

Check how to customize your platform Q&A, create networking tables to enable private meetings and event roles. 

Virtual Booths

Access virtual booths and understand their utility when incorporated into your event. Explore their categories.

Mobile App

Check how to setup your app, starting with the login and public pages. Learn also how to check in users and setup the venue map.

FAQ

Event Setup

Please select “Event Setup”, name your event and select the timezone. Then choose its layout and type.  If you want, you can also include banners, videos, and a description. Beyond this, you have countless options such as design, engagement and experience to customize. (BASIC NOTIONS)

SCOOCS platform is fully customizable. So, directly answering your question, yes. It is possible to change the basic and even more settings of your platform!

Give it a name, first. The code of conduct, helpdesk, privacy policy and terms of conditions, for example, you can add you own links/email. Feel also free to edit your platform’s design, label names, and logos, among other design issues. Enable or disable external authentication providers, included.

 

 

Program Management

In order to join a networking table, it must be taking place at that time. 

In order to join a networking table, it must be taking place at that time. 

The networking tables will be presented in order of time. Meaning that on top you will have the ones that will start first, and below the ones that follow.

It is not possible to add general text to the networking table, but you can add a tag (e.g. “Networking”). And once you join the networking table. you can share a presentation with the general text of your choice.

You can customize the colors or choose an image for the background of your networking table.
You can do this by enabling video rooms customization.

Your networking tables are not visible at the moment because you’ve enabled the option “Session available only to registered attendees”.In this case, the tables will only be available for the attendees you register to that specific table, which you can do by clicking on the “+” (plus) icon, on the right.
If you want all tables to be visible to all attendees, please disable the option “Session available only to registered attendees”.

Registration

To find all event participants (who wish to have a visible profile), click on chat (next to Activity and Event Feed on the right) and then click view all event participants. Here you can scroll the participants’ profiles or search for someone specific in the search bar.

To send a private message to another event attendee, follow the steps below.

  1. Find the “Chat” (next to Activity and Event Feed on the right) and then click “view all event participants”.
  2. Find the attendee with whom you want to chat by scrolling through the participants’ profiles or typing in their name in the search bar.
  3. When you find them, you can either immediately click on the messaging icon or first view their profile and then click to message.

Virtual Booths

To send a private message to another event attendee, follow the steps below.

  1. Find the “Chat” (next to Activity and Event Feed on the right) and then click “view all event participants”.
  2. Find the attendee with whom you want to chat by scrolling through the participants’ profiles or typing in their name in the search bar.
  3. When you find them, you can either immediately click on the messaging icon or first view their profile and then click to message.

Ticketing

To send a private message to another event attendee, follow the steps below.

  1. Find the “Chat” (next to Activity and Event Feed on the right) and then click “view all event participants”.
  2. Find the attendee with whom you want to chat by scrolling through the participants’ profiles or typing in their name in the search bar.
  3. When you find them, you can either immediately click on the messaging icon or first view their profile and then click to message.

Mobile App

To send a private message to another event attendee, follow the steps below.

  1. Find the “Chat” (next to Activity and Event Feed on the right) and then click “view all event participants”.
  2. Find the attendee with whom you want to chat by scrolling through the participants’ profiles or typing in their name in the search bar.
  3. When you find them, you can either immediately click on the messaging icon or first view their profile and then click to message.
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